Refund policy
7-day returns and exchanges
You can return or exchange your Popzy order within 7 days of delivery.
- The item must be unused and clean, with all tags, in the same original packing cover it came in.
- To start a return or exchange, message us on WhatsApp at +91 81369 74559 or email popzybags@gmail.com with your order number and whether you want a different size or a refund.
- We will tell you how to send the item back. Once we receive and check it, we ship the new size or start your refund.
Damaged, defective or wrong item
If your item arrives damaged, defective or is not what you ordered, send us a photo or unboxing video on WhatsApp within 48 hours of delivery. We will replace it at no extra cost.
1-year manufacturing warranty
Every Popzy bag has a 1-year manufacturing warranty from the date of delivery. It covers manufacturing defects such as faulty zips, stitching or straps. It does not cover normal wear and tear, accidents, cuts, burns, overloading, or damage from misuse or washing.
Items we cannot return or exchange
- Items that have been used, washed, written on or damaged after delivery.
- Items without their tags or the original packing cover.
- Requests made more than 7 days after delivery.
Refunds
Refunds are made to your original payment method within 5–7 working days after we receive and check the item. For Cash on Delivery orders, we refund to your bank account or UPI. The ₹59 shipping charge is not refunded unless the item was damaged, defective or wrong.
Contact
WhatsApp: +91 81369 74559 · Phone: +91 907 494 2568 · Email: popzybags@gmail.com